Terms and Conditions

1. General Provisions and Definitions

These terms and conditions apply to consumer goods purchased through the online store www.bahnik.cz.

The "Seller" is the company BAHNIK.cz s.r.o., with its registered office at Gorkého 609, 530 02 Pardubice - Zelené Předměstí (Company ID: 248 50 829). The company is registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 36289.

The company is a VAT payer. All prices listed in the store www.bahnik.cz include VAT.

All contractual relationships are concluded in accordance with the legal system of the Czech Republic. If the contracting party is a consumer, relations not regulated by these terms and conditions are governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the contracting party is not a consumer, relations not regulated by these terms and conditions are governed by the Civil Code (Act No. 89/2012 Coll.).

The customer of our online store is the "Buyer." In accordance with the applicable legal framework, a distinction is made between a buyer who is a "consumer" and a buyer who is not a consumer - a "business entity."

Before submitting an order to the Seller, the Buyer is allowed to check and modify the data entered into the order, including the ability to identify and correct errors made while entering data into the order. The Buyer submits the order to the Seller by clicking the "Submit Order" button.

If the Buyer is a consumer, the offer to conclude a purchase contract is the placement of the offered goods by the Seller on the website. The purchase contract is formed when the Buyer submits the order and the Seller accepts the order. The Seller immediately confirms the acceptance of the order to the Buyer via an informative email sent to the email address provided by the Buyer. However, this confirmation does not affect the formation of the contract. The concluded contract (including the agreed price) can only be changed or canceled by mutual agreement of the parties or for legal reasons.

A Buyer who is a consumer, or simply a consumer, is any person who concludes a contract with a business entity or otherwise interacts with a business entity outside the scope of their business activity or independent profession. A purchase contract is considered a document of the purchase of goods.

By placing an order, the Buyer accepts the Terms and Conditions for the supply of goods announced by the Seller. The relationship between the Buyer and the Seller is governed by these terms and conditions, which are binding for both parties unless otherwise agreed in writing.

A Buyer who is not a consumer is referred to as a "business entity." A business entity is also considered to be any person who enters into contracts related to their trade, production, or similar activity, or in the independent performance of their profession, or a person acting on behalf of or on account of a business entity.

If the Buyer is not a consumer, the offer to conclude a purchase contract is the submission of an order for goods by the business entity, and the purchase contract is concluded at the moment the Seller provides a binding acceptance of the proposal to the Buyer.

By concluding the purchase contract, the Buyer confirms that they have read these terms and conditions, including the complaints procedure, and that they agree with them. The Buyer is sufficiently notified of these terms and conditions and the complaints procedure before placing an order and has the opportunity to review them.

The period for processing complaints is suspended if the Seller has not received all the documents necessary to handle the complaint (parts of the goods, other documents, etc.). The Seller must request the missing documents from the Buyer as soon as possible. The period is suspended from this date until the required documents are provided by the Buyer.

The Seller reserves the right to cancel an order or part of it before concluding the purchase contract based on an agreement with the Buyer in the following cases: the goods are no longer manufactured or supplied, or the supplier's price has significantly changed. If the Buyer has already paid part or all of the purchase price, this amount will be refunded to their account or address, and the purchase contract will not be concluded.

No consumer rights can be claimed for gifts provided completely free of charge. Such goods meet the conditions of a gift agreement and comply with all applicable legal standards in the Czech Republic.

2. Ordering Goods

E-shop: The Buyer is required to provide correct contact details: phone number (so the carrier can inform about the delivery date), billing and shipping address, and an email where order confirmation will be sent.

By Email: Only for "business entities." A "business entity" must include the exact product name, quantity, phone number, billing and shipping address. Orders can be placed via email at info@bahnik.cz.

3. Price and Payment

All prices on the www.bahnik.cz online store include 21% VAT and are valid at the time of ordering.

The Seller reserves the right to change the prices, even after order confirmation, based on market conditions, exchange rate fluctuations, or system errors. If the Buyer disagrees with the price change, the order will not be fulfilled and will be canceled. If the confirmed price remains the same or lower, the order is processed without additional confirmation.

Payment options include:

• Cash on delivery: Payment upon receiving the goods from the carrier.

• Bank transfer: Payment details are sent upon order confirmation, and the order is shipped once the payment is received.

• Cash payment: Available at the Seller’s address, Gorkého 609, Pardubice (Mon-Fri 10:00 - 17:00, card payments are not accepted).

4. Shipping and Delivery

The Buyer can choose between home delivery by GLS or a pickup point (Parcel Shop). Installation is not included.

The Seller reserves the right to change the delivery service while maintaining the agreed cost (usually for efficiency or faster delivery).

When receiving the package, the Buyer must inspect it. Any damage should be reported immediately with a damage report to the carrier. If internal damage is discovered later, the Buyer must file a damage report within 2 working days.

Shipping is free for orders over CZK 2,000 (excluding VAT) for end customers. Orders under this value incur a shipping fee. Heavier or oversized items may be shipped via TopTrans.

5. Order Cancellation

The Buyer can cancel an order before it is confirmed by the Seller. If an order is not canceled in time and is not picked up, the Seller may claim reimbursement for unnecessary shipping costs.

6. Returns and Withdrawal from the Contract

Consumers can withdraw from a contract within 14 days of receiving the goods, or up to 30 days as an extended option by the Seller.

Returned goods must be complete, unused, and in original packaging. The cost of return shipping is borne by the Buyer.

Refunds are processed within 30 days of receiving the returned goods, using the same payment method unless otherwise agreed.

7. Warranty and Complaints

The standard warranty period is 24 months for consumers and 12 months for business entities. The warranty covers manufacturing defects but not wear and tear or improper handling.

In case of defects, the Buyer must contact the Seller and send the defective product to BAHNIK.cz s.r.o., Gorkého 609, Pardubice. The Seller is responsible for resolving complaints within 30 days.

8. Data Protection (GDPR Compliance)

The Buyer agrees to the processing of personal data for the purpose of fulfilling the contract. Data is shared only with necessary third parties (e.g., carriers) and protected in compliance with GDPR.

9. Final Provisions

The Seller reserves the right to modify these terms and conditions. The Buyer is bound by the version valid on the day of order submission. Disputes fall under the jurisdiction of the Czech Republic.

These terms and conditions are effective from January 2, 2013.